Refund policy

Return Policy

Thank you for shopping at Valour Fits! We are committed to providing you with an excellent shopping experience. If you are not completely satisfied with your purchase, we are always here to help. This Return Policy is provided and executed by our brand operating entity, "Hubei Yiheng Yishu Network Technology Co., Ltd."

1. Return Window

All items across our store (including sale and promotional products) are eligible for return or exchange within 14 days from the date you actually receive the merchandise.

2. Step-by-Step Return & Exchange Process

To ensure a smooth return or exchange process, please follow the steps below:

1) Contact Customer Support: Please contact us first via our website's Live Chat or our official email (hello@valorfits.com) to submit your return/exchange request.

2) Submit for Review: Please provide your "Order Number" and "clear photos of the product" (if the return is due to quality issues, please attach detailed photos of the defects). Our customer support team will review your request and confirm with you within 1-2 business days.

3) Ship the Item Back: Once approved, please pack the item securely and ship it via express mail/courier to our [Fulfillment Center in Zhuhai, China] or our designated [Hong Kong/Macau transit warehouse]. The specific return address and recipient details will be sent to you by our customer support team after approval. Please include your order information inside the package.

3. Return Shipping Fees and Restocking Fees

• Defective or Damaged Items (Quality Issues): If the return or exchange is caused by product defects, transit damage, or shipping errors on our part, Valour Fits will fully bear all round-trip shipping costs and related expenses.

• Non-Defective Items (Personal Reasons): If you request a return or exchange for personal reasons, such as incorrect sizing or personal preference change, the return shipping courier fee must be borne by the customer. Additionally, for each return, a restocking fee of 40 HKD will be charged, which will be deducted directly from your final refund amount.

4. Refund Methods and Processing Times

Once we receive your returned package and verify that the items meet our return conditions, we will process your refund within 3-5 business days.

• Refunds will be credited back via the original payment method you used at checkout (e.g., your credit card, PayPal, Stripe, Shopify Payments, etc.).

• The time it takes for the funds to reflect in your account depends on the operational procedures of your issuing bank or payment provider, typically taking 5-10 business days.

• Please Note: If any non-refundable transaction fees charged by third-party payment platforms (such as Stripe/Shopify) are incurred due to order cancellation or return, that portion will be handled in accordance with the platform's platform rules.

5. Return Conditions and Product Status Requirements

Returned items must meet the following reasonable conditions to qualify for a refund or exchange:

1) The item must be in its original condition, unworn, unwashed, unaltered in size, and free from secondary treatments such as embroidery or leather waxing.

2) Product tags, branding labels, accessories, manuals, and any accompanying free gifts must be returned together with the item.

3) The product's original branded packaging (such as shoe boxes or custom brand boxes) must be kept intact. If only the outer logistics shipping bag/cardboard box is damaged, it will not affect the product itself or the branded box, and the return can still be processed normally.

4) If you perform a partial return on items purchased as part of a bundle, set, or multi-buy discount promotion, and the remaining items no longer meet the original promotional threshold, the refund amount will be adjusted to deduct the corresponding discount you previously enjoyed.

6. Applicable Regions and Cross-Border Conditions

This Return Policy applies to all sales regions served by the official Valour Fits website. Our actual shipping and fulfillment center is located in Zhuhai, China. For cross-border orders outside of Hong Kong, Macau, Taiwan, and Mainland China (such as Singapore, Malaysia, Europe, and North America), we equally guarantee your right to return or exchange. For non-defective returns across all eligible regions, customers are required to bear the cross-border return shipping costs plus the 40 HKD restocking fee.