FAQ
Below are some common concerns our clients have before purchasing the theme.
If you have other questions, please send them to example@domain.com.
按主題篩選
All
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Pre-Sale Questions
Q: "Will your template be fully compatible with Shopify?"
Yes it will be
A: “主題包內含什麼？”
Please make sure that you follow below steps:
1/ Download the package from themeforest.net (The file is in zip format)
2/ Extract the file you've just downloaded (Don't forget this step).
3/ Find this file: Valour-x.x.x-sections-ready.zip in the folder Valour Sections Ready x.x.x, then you just need to upload Valour-x.x.x-sections-ready.zip file to your Shopify store.
- If you would like to use Valour RTL version. Please find this file: Valour-x.x.x-sections-ready-rtl.zip in the folder Valour Sections Ready x.x.x RTL, then you just need to upload Valour-x.x.x-sections-ready-rtl.zip file to your Shopify store
- If you want to install child theme, please go to the corresponding theme folder
Q: “Do you offer refunds or exchanges?”
To save your time and reach our support quickly, please follow below steps:
- Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members
- Capture a screenshot or video of the issue you are experiencing.
- Specify which template and version you are using.
- Describe clearly how to reproduce the issue.
- Send all information (staff account, screenshot, video, template name and version, description of the issues, link) to email@domain.com
A: “如果需要，是否可以協助上傳範本？”
Yes, we will assist you to install the template if needed
A: "Do you offer customization services for your themes?"
Yes, we do. Please send your customization requests to email@domain.com, we will give you our quote. Thank you.
Q: “Do you provide customer support during weekends / holidays?”
Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.
Q: “What should I do if I need your support?”
1/ Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members
2/ Capture screenshot or video for the issue you get.
3/ Specify which template and version you are using.
4/ Describe clearly how to reproduce the issue.
5/ Submit a support ticket at here: https://halosoft.ticksy.com/. Our support team will get back to you soonest, please help us to wait.
Technical + Theme Questions
Q: "I cannot upload the theme to my Shopify store / Shopify alerts that the file is too big to upload, what is the problem?"
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Q: "Can I enable/disable Lazy Loading for images, item animations, and fade-up effects on the page?"
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Q: “I want the dropdown cart to be displayed automatically every time clients hover over it (instead of clicking on it). Is this possible?”
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
A: "Can I enable/disable some blocks on the page?"
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Q: "I notice that the images used in the theme are all portrait. Will that be a problem if I use square images for our products? How will they be displayed in the theme?"
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Q: “Does the theme support image resizing and cropping?”
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
A: “可以給我們商品的圖片加上邊框嗎？”
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Q: “Can I have a multi-level menu?”
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Q: “Does the theme support variant images?”
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.