FAQ
The following FAQs cover common questions customers have before purchasing items. If you have any other questions, please email us at hello@valorfits.com.
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If you encounter a problem or have a question that requires immediate assistance, please click the button below to chat live with a customer service representative. If we are temporarily unavailable, please send us an email, and we will reply within 20 to 36 hours!
Q: How do I change my order information?
Before placing your order, please carefully check the items in your shopping cart and the total amount. Mistakes are bound to happen during online shopping, so please don't worry! However, if a mistake does occur, we recommend contacting customer service immediately when you realize you need to change the shipping address. If the package has not yet been dispatched, we will help you make the change.
Q: How to place an order?
First, find the product you like. Then, choose your desired color and size. Click the "Add to Cart" button to add the item to your shopping cart. You can choose whether to continue adding other items or proceed directly to the checkout page.
To go to the checkout page, click the "Checkout" button to complete your order!
Q: How do I check the status of my order?
You can check the status of your order through your Valour account or the order confirmation email.
Q: What if my order arrives damaged?
We are so sorry to hear that your order arrived damaged! Please allow us to make things right. Our customer support team will be happy to assist you with a refund. Please review our Refund Policy page so we can process it for you as soon as possible.
Q: How do I find my order number / I can't find my order number / order details?
If you have a Valour account, we recommend that you log in to your account to view it. If not, don't worry, you'll usually receive an order confirmation email after placing an order. We recommend that you check your email for more details.
Typically, the order number format is similar to #VALOR-ORDER-11111.
Q: Can I pay cash on delivery?
We apologize, but Cash on Delivery is not currently supported. Valour currently accepts Visa, Mastercard, and Maestro card payments, as well as payments via PayPal.
Q: Where do your products ship from?
Most of our products are stored and shipped from fulfillment centers within China, with some products also shipped from fulfillment centers in Hong Kong.
Q: Why did I only receive part of my order?
Don't worry, your order is on its way! While we do our best to pack and ship your entire order together, due to our use of multiple warehouses, your order may be split into multiple packages. If you haven't received multiple tracking numbers, please feel free to contact our customer service team.