FAQ
The following are the most frequently asked questions before purchase. If you still have questions, please email hello@valorfits.com, and we will reply within 1 business day.
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Need more help?
For assistance, please email hello@valorfits.com or call +852 5142 6935
Q: Where are your products shipped from?
All orders are uniformly quality-inspected, packed, and shipped from our warehouse in Zhuhai, Guangdong. Orders to Hong Kong, Macau, and Taiwan are delivered via SF Express.
Q: How long will it take to receive the item?
Orders are typically shipped within 1-3 business days after payment. Delivery within Hong Kong/Macau takes approximately 3-5 business days after shipment; for other regions, please refer to our "Shipping Policy".
Q: How much is the shipping fee?
Free shipping on orders of 2 or more items to Hong Kong/Macau, or on single orders over HK$499; otherwise, a shipping fee of HK$40 applies. For shipping fees and free shipping thresholds for other regions, please refer to our Shipping Policy.
Q: What payment methods do you accept?
We accept Visa, Mastercard, American Express, UnionPay, Apple Pay, Google Pay, Shop Pay, Alipay, and WeChat Pay. Cash on delivery is currently not supported.
Q: How do I choose the right size?
Each product page features a "Size Chart" listing the flat-laid measurements of the item, including waist, hip, and length. We recommend comparing these with a pair of pants you already own that fits you well. If you have any questions, please email us your height and weight, and we will be happy to recommend a size.
Q: 如何修改訂單資料？
A: How do I modify my order information?
Please email hello@valorfits.com with your order number as soon as you have placed your order. We can assist with address changes or order cancellations before your order is shipped.
Q: How do I check the order status?
You can log in to your Valour Fits account to check, or use the tracking number in your shipping confirmation email to track your order. The order number can be found in your order confirmation email.
Q: What should I do if the received item is defective or damaged?
Please email us with photos within 7 days of receiving your order. For quality issues, damaged items, or incorrect shipments, we will provide a replacement or refund, and we will cover the round-trip shipping costs.
A: Can I return or exchange the item?
You may request a return or exchange within 30 days of receipt. For returns due to personal reasons, you will be responsible for the return shipping costs, and a HK$40 handling fee will be charged. For full terms and the return address, please refer to the "Return & Exchange Policy".
Q: Which company operates Valour Fits?
Valour Fits is operated by the Hong Kong company HORIVER LIMITED. For more details, please refer to the "About Us" page.